The Art of Meeting Your Customers Needs | Levi Bappe Ep 19

In this episode, host Tim Locker interviews Levi Bappe, the general manager of Huxley Communications, a local telephone company serving small towns in Iowa. They discuss Huxley's history with fiber-to-the-home, which they were early adopters of in Iowa back in 2002. Levi talks about their philosophy of not requiring customers to bundle phone service if they only want broadband. He shares how they aim to provide excellent local customer service with quick response times compared to larger companies. Levi also discusses their recent office move into a new building to bring all their operations under one roof, which has improved efficiency. They talk about the challenges of transitioning customers to streaming TV and the learning curve involved. Levi shares his perspective on electric vehicles as Huxley has added two EVs to their fleet. He talks about taking his first road trip in one of the EVs to get to the podcast interview and using public charging stations along the way.

  • Huxley Communications was an early adopter of fiber-to-the-home in Iowa back in 2002
  • They don't require customers to bundle phone service if they only want broadband
  • Local customer service and quick response times set them apart from larger companies
  • Recently moved into a new building to bring all operations under one roof
  • Transitioning customers to streaming TV has a learning curve
  • Added 2 electric vehicles to their fleet and took first EV road trip for this interview
  • Used public charging stations along the way which are still limited in Iowa
Episode Transcription

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